ABSTRACT
A discussion about types of knowledge would not be complete without mentioning case-based reasoning (CBR). CBR is an intelligent-systems method that enables information managers to increase efficiency and reduce cost by substantially automating processes such as diagnosis, scheduling, and design. CBR works by matching new problems to “cases” from a historical database and then adapting successful solutions from the past to current situations. Many government agencies and corporate organizations have made use of CBR in applications such as customer support, quality assurance, automobile maintenance, help desk, process planning, and decision support. CBR components can be added to existing information systems.
