ABSTRACT
Overview Today there is a proliferation of information addressing the knowledge economy and the belief that the future of business success will be based on the ability to capture, manage, and leverage an organization’s knowledge. What does this mean? How do you create an environment to capture and manage enterprise knowledge? More precisely, what is KM? Before we begin to construct a KM initiative, we must first agree on a definition. If you were to speak to ten different KM practitioners, you would probably receive ten different definitions. For us to move forward, we will use the following definition to set the framework for our continuing discussion about KM.
