ABSTRACT
While the overall benchmarks are set externally by the regulatory authorities, your team should have daily quality targets to work to. In some cases these may already be enshrined in SOPs, but otherwise may be for you to draw up. It is important that you consult with the process-owners, however, and that the standards they will be working to are agreed rather than imposed. Second they should be realistic, or additional resourcing/process modification made such that they can be achieved.
