Introduction

Intranet management means deploying and coordinating resources to design, plan, administer, analyze, operate, and expand intranets to meet service level objectives at all times, at reasonable cost, and with optimal capacity of resources. Intranet managers can use all the experiences collected over the last 25 years managing data networks. Existing management concepts are still valid. Critical success factors are applicable as well. In managing intranets, those critical success factors include (Terplan, 1996):

Management processes that can be grouped around fault, configuration, performance, security, and accounting management

Management tools that are responsible for supporting management processes and are usually assigned to human resources

Human resources of the management team, with their skills and network management experiences