ABSTRACT
This chapter focuses on Deming's seventh, tenth, and eleventh points. The points are: the aim of supervision should be to help people and machines to do a better job; eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity; and eliminate work standards that prescribe numerical quotas for the day. Some of Deming’s disciples say that occasionally his words express lofty philosophical concepts’, implying that these might be beyond the intellectual grasp of lesser minds. Leadership is a social transaction, dependent upon communication, between the leader and the followers. It cannot exist in a social vacuum, it is exercised in situations. The purpose of both leadership/communication training and the teaching of statistical methods is to enable us to make or do things right first time, every time.
