ABSTRACT
Things rarely if ever go fully according to plan. Root cause analysis is a process that allows engineers to take ownership of an issue or a problem and find out what caused the problem and define the corrective action that will help ensure that the problem is fixed and does not return. In this chapter the reader learns what root cause analysis is and the steps to conduct the analysis and corrective actions effectively. Life happens this chapter shows the technical professional the steps to identify the cause of the problem and then to define the best solution and define the path forward.
