ABSTRACT
This chapter focuses on the human element; the most important attribute of project management because people perform the project, cause, prevent or mitigate problems and, take part in the processes that produce the products. It explains time management, people management, conflict, leadership, negotiation and managing stakeholders. The project manager's (PM) most important resource is time; accordingly managing time proactively and productively is a habit that needs to be developed. While PMs may not have the power to grant financial rewards, they do have the ability to recommend them and accordingly should understand the organization’s reward and recognition system, how their team members benefit and how they benefit from the system. Stakeholder management is the process of managing the expectation of anyone that has an interest in a project or will be affected by its deliverables or outputs.
