ABSTRACT
This chapter contains a series of case studies based on actual projects carried out at a variety of commercial premises. The intention of including this chapter is to provide insight into the typical problems encountered in many organisations and the options available to tackle them. In most cases, simple low-cost solutions were all that was required. The case studies focus on: a sales advisor who performed online chats with customers, which involved significant keyboard and mouse work; the impact on controllers after a software system in a control room had been redesigned, without taking into account the nature of the work; how underlying medical conditions in an office worker required specific tailoring of the workstation; the update of the design and layout of a CCTV control room; an emergency call handler with a police force who had a workstation design and layout that created discomfort; and the significant manual handling carried out in the kitchens running the office restaurant, which resulted in time off through injury.
