ABSTRACT
This chapter discusses emergency vendor agreements, credit arrangements, blanket purchase orders, and the company continuity repair-and-replacement relating to the test objective, “Prove Logistical Plans". The test objective could be assessed either with live sales calls or with simulated calls and token monetary amounts. If the plan called for delivery of backup data by courier, it would be important to ensure that company personnel could contact the courier at any time of the day or night. The best way to assess the call patterns would be with graphs; however, a good deal of intuition would be needed to interpret them. Depending on seasonal and time-of-day peaks, graphs might not always be dependable unless they were maintained for every shift, every day, over a long period of time. The service-level agreements should include delivery times, types of food or equipment, alternate delivery arrangements in case of blocked roads, and quantities to be shipped.
