ABSTRACT
This chapter focuses on giving an overview of the various quality programs in place on a global basis, discusses various national programs, and provides a basic understanding of how the “quality movement” evolved. A large percentage of small to medium-sized businesses have quality management systems in place and/or are aware of the need of implementing such a program. Quality programs in less industrialized nations are primarily focused on quality management systems established by a few of their prominent national industries. The purpose of the program is to harmonize and standardize the product quality of their suppliers through continuous improvement as it impacts product safety. The United States (US) automotive industry has recognized the importance of including environmental management into quality management. Quality Systems Requirements, QS-9000, was developed by the “Big Three” of the US automotive industry — General Motors, Ford, and Chrysler.
