ABSTRACT
The lifeblood of quality management processes is information. Digital Quality Management is fundamentally about ‘facilitating the performance guarantee’ of the built structure and is broken down into the four information management elements required for construction: people; processes; machines; and materials. Information Management becomes a fundamental requirement in the duties of the quality professional. As information is uploaded to a database, so a picture is being created that should comply with rules and protocols. For example, a process map for pouring concrete will stipulate a rule that an inspection and test plan must be completed at a fixed stage in the process. The Quality Information Model is compatible with the 2015 edition of the international standard, ISO 9001 – Quality Management Systems. Communities of Practice and Communities of Experience can be created by identified individuals with specialist quality management knowledge, e.g. inspection and testing, management systems, data quality, document control, configuration management and laboratory materials testing.
