ABSTRACT
This chapter explains the characteristics of the problem-solving journey. It aims to understand the major dimensions of a problem and its impact on the problem–solution ecosystem. The chapter identifies the reasons why people fail to solve problems and outlines the true path for a rewarding problem-solving journey. The concept of problem-solving is considered holistically and, for the benefit of the average reader, a generalist approach is maintained throughout. The closer the situation is to the desired condition, the better the quality of goods and services provided. The converse is also true, which indicates that the farther we are from the desired state of results, the worse results may be in terms of quality, service, and delivery. There are three major dimensions that govern the problem-solving journey. These are the scope of the problem, the time available for solving the problem, and the cost associated with it.
