ABSTRACT
This chapter introduces the general aspects of a problem and its solution as observed in an industrial setup. It deals with the definition and various characteristics of nonconformities that result in problems. It also covers the properties and the costs associated with output quality that govern the very character of a problem and challenges posed to a problem-solver. After the characteristics of problems are understood, the chapter focus shifts to the challenges one faces while resolving said problems. This is followed by a discussion of the philosophy and the approach taken by a problem-solver. A holistic approach is used to explain the concepts of problem-solving methodologies such as PDCA, DMAIC, A3, and 8D. Both the traditional and modern approaches are discussed in detail, and various problem-solving techniques are applied to explain the different categories of problems encountered in an industrial setup. Very useful tips are also provided for achieving fairly good results in resolving issues.
