ABSTRACT
This chapter provides guidance on water suppliers, new connections, infrastructure charges and network charges. New Appointments and Variations refer to small competitor water companies that are not subject to full price controls like the statutory providers. A customer will have to pay infrastructure charges when a property is connected to the water and/or wastewater networks for the first time. This is in addition to the charges for making the actual physical connection to the water main and/or public sewer. A Relevant Multiplier is used to calculate the amount of an infrastructure charge for the connection of premises other than dwelling houses or flats, if water is provided by a supply larger than the standard size used for new connections of houses 25mm or 32 mm external dia. pipe. The customer must pay network charges on top of the cost of connecting a property to the water main and/or wastewater system.
