ABSTRACT
Chapter 1 begins with an overview of benefits provided by the book followed by a section on how to read and use the book. The chapter continues with a discussion on thinking and the systems approach, introducing systems thinking and the two distinct types of systems thinking systemic thinking and systematic thinking, as well as the benefits of going beyond systems thinking into holistic thinking. The chapter also contains a list of acronyms used in the book and a table listing the tools used in the book in alphabetical order to facilitate quickly locating each of the tools.
