Introduction

This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. The book provides a "nuts and bolts" approach for the Program, Project, or Construction Manager once he or she arrive onsite at a complex project. To inexperienced Program, Project, or Construction Managers, a complex project seems to be a labyrinth with many hidden dangers and is difficult to manage. The book also provides best practices and insight for Program, Project, or Construction Managers so they can not only identity these hidden dangers but also effectively manage the construction process to either mitigate or eliminate the risks. It presents a new world of construction terminology and words for the reader, such as "Approved for Construction," "Field Action Requests," and "Site Survey”. The book discusses the following three systems: project management system, work management system and quality management system.