ABSTRACT
Information technology (IT) is widely used as it provides the ability to collect, manipulate, store, and disseminate data and information to provide feedback mechanism to help business organization in achieving their objectives. IT plays a vital role in enabling improvement in business process reengineering activity cycles as it provides many components that enhance the performance and leads to competitive advantages; it also helps to redesign business processes to achieve common corporate goals and create value to customers, improve business processes in terms of communication, inventory management (IM), data management, management information systems, customer relationship management (CRM), computer-aided design, computer-aided manufacturing, and computer-aided engineering. This study will examine the role of IT and information system in a few businesses process such as CRM, communication, information management, and IM.
