ABSTRACT
Project managers and facilitators must be adept at reframing positions to bring out the relevant facts and viewpoints that make sense in identifying significant events for project lessons learned. Even experienced project managers often find it difficult to sort out and deal with the various perspectives that project participants bring to the table to discuss as part of a project lessons learned exercise. The closer to the project lessons learned exercise the perspectives were documented, the more they will reflect what truly happened in the project. Participants in lessons learned exercises, therefore, form their views on facts, perspectives, and deliverables at a "point in time." Identifying project lessons learned and sharing them with others are the major steps toward building an internal organizational capability to develop actionable project lessons learned that can contribute to a continuous process improvement framework for a project team or organization.
