ABSTRACT

The idea of "leverage" may be applied in an organizational dynamics connotation to describe how project Lessons Learned can be derived from seeing single projects as "events." In addition, a more "leveraging" connotation for project groups can be identified. Lessons Learned, whether they are developed by project managers or others engaged in process improvement, can also be "leveraged," because the "lessons learned" represent knowledge about some system or process that can be used to add "value" to the scenario. Feedback from performance or expectations regarding a system or process can improve the scenario which has broad implications for everyone involved. Lessons learned from weather events, artistic performances, sporting or athletic events, elections, public officials' performance can all be used to "leverage" outcomes. The story is endless and only limited by own imagination.