ABSTRACT

Introduction There is much activity in industry to quantify results with metrics and measures. The challenge is how to do so at all, and then how to do so accurately such that results actually represent reality and have useful business meaning. The IAQP provides a methodology to quantify IA with the intent of showing useful business meaning to IA. The IAQP consists of the following steps: generate a narrative of the problem, identify parameters from the narrative, identify the metrics and measures of the parameters through quantification, describe how to discover the measures, describe through analysis what to do with the measures, describe how to report the findings, and, lastly, describe how to provide feedback to the organization for an enterprise benefit from the quantification process.