ABSTRACT
Introduction Developing trust is a core competency of leaders, and service-based project leaders are no exception. Failures of project leadership are normally accompanied by a breakdown of trust. Trust is an emotionally charged topic and has various interpretations. Trust has many dimensions: trust of others, trust of self, integrity, competence, and communication. Project environmental characteristics create a mutual need for a fiduciary relationship between customers and project teams, sponsors and project leaders, team members and leaders, and between team members. For this fiduciary relationship to be legitimate, it must grow into a trust-based relationship.
