ABSTRACT
The project planning process includes identifying the relevant project standards – industry, organizational, stakeholder – and how to satisfy those project standards. Industry standards include best practices and regulatory requirements. The organization will likely have its own quality policy, while stakeholders may have more obtuse standards that have to be investigated, including those that drive purchasing decisions. Probably one of the most widely used tools for quality management is the flow chart. It is a great visual representation of a process from beginning to end. Traditionally, when manufacturing was in its infancy, and major production houses were more like “sweat” shops, inspection was the quality management of choice. Using the Hawthorne Works as a testing ground, Walter Shewhart developed Statistical Process Control methods to address data collection and the Shewhart Cycle Learning and Improvement Cycle, “combining both creative management thinking with statistical analysis.
