ABSTRACT
The conditions of communications depend on the message and the audience. It should be a conscious choice, not driven by emotions, although emotions do play a role in good communications. Concreteness is a necessary condition of communications in healthcare. The ability to communicate the message accurately and with a minimum of “fluff” is important to help patients and patients' families understand exactly the issues that are being addressed. Certainly, lack of motivation or interest plays an important role in both sending and receiving communications. It can be obvious when the sender lacks the enthusiasm or interest in the subject being communicated. Add the variables of communications to the barriers of communications and the odds against being able to effectively communicate seem astronomical. Generally, the complexity of the communications management plan will increase as the size of the project increases. Developing a communications management plan is the roadmap for developing a communications infrastructure.
