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      Chapter

      Responding after an Incident
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      Chapter

      Responding after an Incident

      DOI link for Responding after an Incident

      Responding after an Incident book

      Responding after an Incident

      DOI link for Responding after an Incident

      Responding after an Incident book

      ByClive Lloyd
      BookNext Generation Safety Leadership

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      Edition 1st Edition
      First Published 2020
      Imprint CRC Press
      Pages 6
      eBook ISBN 9781003051978
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      ABSTRACT

      How does your company typically react after a workplace injury? The ways in which an organization responds after an incident can have a dramatic impact on trust and psychological safety. In Chapter 9, the author provides case studies to illustrate how defensiveness and blame after a significant incident are all too common in less mature safety cultures. In such a retributive climate, blaming a worker after an incident leads to reduced trust and a subsequent reduction in people’s willingness to speak up. Conversely, a Restorative Just Culture approach helps leaders to respond ethically and to demonstrate care to those affected by an incident, protecting the psychological safety of the team. The reader is provided with a useful checklist to help ensure this is done in the future.

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