ABSTRACT
The operational vision of quality involves getting product/services manufactured/produced to specifications tailored to their prices. Quality is the effect of a certain customer’s view on something as they receive it. Customers indulge themselves in comparing the received product with their own expectation for that particular product/service. This is regardless of the manufacturer’s perception of quality for that product/service. The quality of the service has additional characteristics; when using a service, the client connects more with the service provider. Greater productivity leads to long-term competitiveness in the market which is a result of achieving higher quality in all the processes, as said by Dr Deming. The trilogy of quality focuses on the roles of advanced quality planning, quality control, and quality improvement. Quality planning aspires to aid operators with proficiency to produce goods and services to meet the customer’s expectations and needs.
