ABSTRACT
Quality management practices were originally developed after World War II for restructuring the economies of different countries. The main focus in these practices is continuous improvement in the field of product or services. These practices were also focused on improving the quality of products or services as per the customers’ requirements. The ultimate objective is the customers’ delight, which can only be obtained by providing the best quality of product or services at the right time, in the right place, and at minimum cost. This requires a huge effort by all the employees of the organisation.
