ABSTRACT
Quality Function Deployment (QFD) as it is commonly known, is a process that provides structure to the development cycle. The thing that makes QFD unique is that the primary focus is the customer requirements. Once a product is defined, QFD enables the design phase to focus on the key customer requirements, those elements that are defined as being very important to the customer. QFD would be the skeleton, which provides form and structure to the cycle, serves as the framework that ties all activities into a complete package. In order to truly understand the impact of QFD, one has to look at what happens to a team and an organization when the commitment is made to do QFD. Once this information is in hand, then, through a Pareto ranking, the requirements are prioritized, the manager can then effectively place resources where they can do the most good-on the requirements that are meaningful to the customer, that can be acted upon.
