ABSTRACT
The overall purposes of quality management are to satisfy customers, ensure that requirements are met, achieve fitness for purpose, and ensure that products or services are fit for use. In an Adaptive/Agile Environment, agile approaches call for frequent quality and review steps built throughout the project rather toward the end of the project in order to navigate changes. Quality occurs during recurring retrospectives regularly check on the effectiveness of the quality processes looking for the root cause of the issues then suggest trials of new approaches to improve quality. The main product of quality planning is a quality management plan that identifies the specific practices, resources, and activities relevant to a project and its deliverables. Quality planning includes strategies for implementing quality assurance and control. Quality control involves monitoring actual project results to see if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory results.
