ABSTRACT
This chapter provides a broad description of these skills as they apply to program management. The Program Management Professional Examination Content Outline lists 126 important program management skills. Some of these skills pertain to one or two performance domains while others are more generally applicable to all or nearly all performance domains. Analytical listening entails the skill and the ability of a program manager to appropriately interpret any given information. Active listening extends beyond the comprehension of information that is being communicated by examining the intention of the speaker. Analytical thinking refers to the capacity of examining information, either in a qualitative or quantitative form, to identify trends or deeper meaning within the information. In program management, an archive focuses on methodical storage of program and component artifacts at the completion of a project. Benefit optimization is the approach used by program professionals to objectively analyze the project and program benefits intending to enhance the overall value for the program.
