ABSTRACT
Whenever a new program is introduced, or changes are made in an existing program, an implementation needs to notify its customers. Plumbing and electrical contractors are concerned about the installation and serviceability of heating and cooling equipment, and whether an energy supplier promotional campaign will conflict with their peak service periods. One potential disadvantage with some alternative pricing schemes, such as time-of-use rates and rates involving demand charges, is the cost of metering, which can sometimes amount to several hundred dollars per installation. The special issues related to such demand-side management programs involving supplier owned and installed equipment include selecting the proper equipment or hardware, establishing an appropriate customer adoption program, developing quality assurance programs, developing an installation and maintenance schedule. The ultimate goal of the monitoring program is to identify deviations from expected performance and to improve both existing, planned demand-side programs.
