ABSTRACT
Monitoring and evaluation programs can also serve as a primary source of information on customer behavior and system impacts, foster advanced planning and organization within a demand-side program, and provide management with the means of examining demand-side programs as they develop. Because there are so many different demand-side alternatives available, they should be analyzed through a hierarchy of evaluation levels, starting with an intuitive selection, continuing with an aggregate analysis, and ending with a detailed and comprehensive evaluation. The cost/benefit evaluation approach is the preferred approach to assess demand-side alternatives. This chapter focuses on two critical issues related to load shape impacts: program interaction and dynamic systems. Although there are numerous issues facing utility management as it undertakes demand-side program monitoring, most of these issues can be grouped into one of four categories: monitoring program validity, data and information requirements, management concerns, and program organization.
