ABSTRACT
This chapter sets the stage for the technology leadership crisis and explains how most information technology (IT) leaders are average. Leadership is not just about making decisions and giving orders – it's also about empathizing with your team and understanding their needs to get the best work from everyone. Great leaders are always learning and growing, practicing, and gaining experience. Great leaders have a clear vision and communicate it effectively to gain buy-in from their team. They are supportive and care about their employees, setting performance expectations, and providing feedback. Great leaders also tend to create other leaders by developing skills on their team and providing a positive work environment.
