ABSTRACT
The Federal Aviation Administration (FAA) embarked on an ambitious multiyear, $1 billion program to modernize the aging equipment air traffic controllers utilize in 331 airports across the United States. One of the project milestones of Raytheon Company was to conduct a user meeting with a team of air traffic controllers to view and evaluate the Raytheon engineers’ prototype design. The air traffic controllers were critical stakeholders of the new system but were not consulted during the requirements or design phases, per FAA direction. This chapter presents a case study that provides an overview of the project, and why including stakeholders in project design is a critical component of any project Governance model. Collaboration is a key component of the Strategic Information Technology Governance 2.0 model. A January 2022 article by Raytheon discusses how they integrate end-user collaboration they call Soldier Touchpoint, where members of the United States Army embed in the radar’s technical and production teams.
