ABSTRACT
The operational plan is concerned with the day-to-day function of running a business. It focuses the analysis on the administrative and production processes, which will help the company to improve the quantity while reducing costs. This chapter presents the company's production process, which describes the involvement with suppliers, the necessary material, payment process, and quality control policy. The production process is characterized to have several set of iterative activities that can be modeled using a workflow. The suppliers are the persons or companies that provide something to another company or community. The relationships that companies have with suppliers enable them to gain competitive advantage over their competitors by offering more value to their customers. The payment types accepted must clarify which are the types of payments that the company accepts. The credit policy establishes a set of standards or criteria that each company uses to finance or lend resources to its customers and suppliers.
