ABSTRACT
The introduction of an integrated fare system has been met with several challenges. Formal public transportation services might sometimes be unreliable, inconvenient, or even dangerous in certain nations. As a result, many passengers are more inclined to utilize alternative modes of transportation provided by private companies. During the planning phase of the transition project, many elements of smart card systems, including all of their benefits and drawbacks for each kind of transportation, should be considered to ensure that the system is adopted in the most effective manner possible. Because of the nature of this kind of transition, it brings about contradictory goals. Because of this, the current problem area is suitable for applying multi-criteria decision-making (MCDM) methods since a dependable and rational decision support system is required to support authorities through the valuation of differences between the planned system and the existing one. It is essential to have access to a decision model in its own right for decision-makers to clearly understand the enhancements that may be accomplished by switching to a smart system. As a consequence, this chapter’s objective is to provide an MCDM framework that is both efficient and accurate in assessing and comparing the performance of various fare systems. The methodology is presented under an intuitionistic fuzzy environment. The methodology used consists of two MCDM methods, namely, the intuitionistic fuzzy CRiteria Importance through Intercriteria Correlation (IF-CRITIC) method and the intuitionistic fuzzy Preference Ranking Organization Method for Enrichment Evaluation II (IF-PROMETHEE II) method. The methodology used is performed under an intuitionistic fuzzy environment and using intuitionistic fuzzy numbers (IFNs).
