ABSTRACT
Drivers and operatives such as mechanics will give you key insights into how a fleet actually operates as opposed to how managers think it operates; always make the time for this chat as you walk around. Some operatives will take more time than others, e.g., in my experience, tyre suppliers always have a lot to say; so build in the extra time into your audit, if you finish early, that is a bonus. Just looking back at some audits, following are example comments from drivers who prompted me to look again at a company’s fuel data. So avoid the word audit if at all possible – be open that you want to talk to drivers and hear their ideas about saving fuel.
