ABSTRACT
In this chapter, we look at the mandatory competency, Client Care. For the RICS APC, this must be taken to level 2. Client Care relates to meeting your clients’ requirements, including defining the brief and building a good working relationship. This chapter should be read in tandem with Ethics, Rules of Conduct and Professionalism, which covers many other topics relevant to Client Care, such as conflicts of interest and pre-instruction checks.
