ABSTRACT
Portfolio management is often performed by a project management office (PMO). This is the department or group that defines and maintains the standards of process, generally related to project management, within the organization. Project managers must identify and understand the needs of all the stakeholders while delivering a quality, reduced-risk product on time and within budget. Upon delivery of a systems specification to programmers, implementation can get underway. The systems analyst, project leader, and project manager are all responsible for making sure that the implementation effort goes smoothly. For information technology (IT) managers, the balanced scorecard is an invaluable tool that will finally permit IT to link to the business side of the organization using a cause-and-effect approach. Some have likened the balanced scorecard to a new language, which enables IT and business line managers to think together about what IT can do to support business performance.
