ABSTRACT
When delivering any IT service, including those used to support radiology, there are additional requirements beyond the boundaries of the system in question itself. Local IT departments will typically offer a number of choices to host applications, ranging from dedicated server hardware and storage to shared virtualised servers with dynamic storage and memory offerings, such as VMware ESX and Microsoft Hyper-V offerings. Local IT departments will apply their own security policies and most will, as a minimum, meet the ISO27001 Information Security standards, among others. They will be responsible for ensuring the security of all data held within their local network ecosystem. As IT service management has continued to evolve at differing rates depending on the uptake of new technologies, experiences can be shared by professionals in this area by utilising one of the international chapters (branches) of the IT Service Management Forum (ITSMF).
