ABSTRACT
A quality management system will include the quality control and quality assurance procedures used to ensure the desired level of quality. It should show how each person has the opportunity to positively influence the quality of what is done. There are four words that are used to be consistent with the terms used in ISO 9000. They are project, process, procedure, and product. The projects are endeavors undertaken to create a unique product, service, or procedure. The procedures are a series of documented steps to produce a desired product. Similar to projects, there will, in general, be two types of procedures: continuous procedures and single result procedures. Continuous procedures are those that involve a series of steps that are simply executed in a given situation. A single result procedure is one that is intended to produce a product that can be used in the process, producing a procedure that is needed for the process.
