ABSTRACT
There are numerous interactions between various people with a variety of motivations, interests, and personal agendas. Each team member has his or her unique personality; unique ways of approach to solving problems; and view towards one's responsibilities and expectations from the organization. When people with different expectations and outlooks come together, conflicts are bound to happen sooner or later. How one reacts to and manages these situations may make or break one's credibility and ultimately career.
For most engineers, people management skills are considered to be “soft” skills. These are not technical issues that a textbook formula may provide a ready solution. In this chapter, I like to examine the basic elements of these management skills. Fundamentally, good people management starts with an awareness of our own internal thoughts and feelings; and, how intelligently, we manage them. The term for this skill is Emotional Intelligence.
