ABSTRACT
Highly skilled people are essential for the airlines to operate efficiently, safely, and with satisfied customers. One of the most well-known job analysis methods is called the critical incident technique, which was developed by Flanagan during World War II for mapping the job performance of fighter pilots. The main purpose of this method is to identify behavioral examples of good and poor performance. This chapter deals with important principles in personnel selection and how selection methods, including tests, should be evaluated. Most of the research on selection methods in aviation has addressed the selection of pilots and air traffic controllers (ATCs), and in recent years unmanned aerial vehicle (UAV)/remotely piloted aircraft (RPA) pilots also. Selection of applicants for ATC education occurs in most Western countries by using psychological tests. When it comes to pilots, a large number of validation studies have been conducted since World War I. Computers have made it possible to apply more adaptive testing.
