ABSTRACT
This chapter discusses the different role types of people who typically make changes happen in an organization. Senior/executive leaders usually initiate projects, work on business case proposals, and become the 'face of the project' if they are named as the sponsor. Operational leaders are usually the people who get double duty during a change initiative. They are responsible for keeping daily operations going as usual as well as being asked to do several additional things to get their departments ready for a change to be implemented. Service departments are those areas of an organization that serve others, human resources (HR), finance, sales and marketing, information technology (IT), research and regulation, etc. Project teams are typically IT or HR teams that are pushing out a large-scale change. Consultants on project teams are vital, integral members of any change initiative.
