ABSTRACT
Reflecting and learning from authors' past experiences is one of the best practices anyone can do on any job. Physicians and employees openly leveraged the expert super users to ensure they were using the new system correctly, until they did not need them anymore. Leaders were highly engaged and could see that the system was working, the new processes made sense, and their people were adopting the changes and were able to do that with less and less support very quickly. Positivity, collaboration, and trust were increased significantly due to transparency and more effective communication elements developed and distributed via authors' change adoption team. Their enterprise communication plan was the first of its kind and the change adoption levers they included in all of their communications became part of the standard for Healing Neighbors Healthcare. It is common knowledge that physicians are a unique stakeholder group in healthcare. They have unique employment relationships, and their change experience is also more complex.
