ABSTRACT
This chapter describes some of the main business value metrics and explains other metrics that impact business value directly or indirectly. Software size can be a business value metric if function points are used. Software quality and reliability has a direct impact on business value because it can impact the fitness for purpose of the software and customer satisfaction. Software complexity and technology flexibility are not characteristics of software development that impact business value directly because they should be hidden from the end users. Software value visibility metrics are a better choice for governing the Agile software development organization-wide. The chapter provides an evolutionary path from traditional Waterfall metrics to full Agile governance through the three levels of organizational metrics maturity. It shows a set of the default reports from a popular Agile life cycle management tool. The customer collaboration metrics are all related to minimizing business risk, and that does have real business value.
