ABSTRACT
This chapter introduces a framework for structuring business process design projects. Reengineering, on the other hand, refers to radical process design and revolutionary implementation. The business context means describing what is currently happening, what is changing, and what is important in the environment in which the company operates. The pharmaceutical company estimates the cost of every week of delay in the development and registration process. The vision statement should state the objectives for the new process in qualitative and quantitative terms. Vision statements do not need to be long, but they should have solid content and not be too simplistic. Evidence shows that if top management does not buy into the proposed change, the improvement effort is bound for failure. Securing management commitment, although important, is not simple. New technology in general and information technology (IT) in particular are considered essential enablers for new business process designs.
