ABSTRACT
Modeling business processes with the goal of creating effective designs requires more than word processors and spreadsheets. Electronic spreadsheets are useful for mathematical models, but they are less practical in the context of modeling business processes. Most of the tools presented assume the availability of key data, such as processing times and the steps required to complete a process. A job tagging sheet is a document that is used to gather activity information. Workstation log sheets are used to document the activities that occur at each workstation. In a variety of settings, operations are the only activities that truly add value to the process. Transportation generally is viewed as a handoff activity, and inspection is a control activity. The difference between storage and delay is that storage is a scheduled delay. The general process chart summarizes the current process, the redesigned process, and the expected improvements from the proposed changes.
