ABSTRACT
This chapter explains the scientific and theoretical underpinnings of the Patient Centered Value System, which are significant, have been well researched, are used by many of the most successful organizations today, and have now been intentionally designed for healthcare. The Patient Centered Value System was built on the work of leaders in the fields of organizational change (including disruptive innovation and change), design sciences and experience-based design, process improvement, psychology, business, marketing, leadership, and economics. The chapter discusses the work of John Kotter and others, which has so profoundly influenced the development of the Patient Centered Value System. It explains how the Patient Centered Value System has adapted their ideas. Sustaining innovation and an ongoing sense of urgency to drive change are built into the Patient Centered Value System by requiring each Working Group and Project Team to conduct periodic re-Shadowing. New opportunities to move care ever closer to the ideal state are identified by re-Shadowing over time.
