ABSTRACT
Shadowing and GoShadow are real-time co-design tools that allow people to engage patients and families in their own care and to work in partnership with them and other caregivers to design the ideal care delivery system. The GoShadow app lets people generate Shadowing reports automatically in a consistent format and includes objective and subjective information that is well organized and structured, and has never been captured or presented before. Shadowing reports present the background and reasons for Shadowing a particular care experience, move on to present the quantitative and qualitative details of the patient' s and family' s care experience, and conclude with recommendations for improvement as a result of Shadowing. This is where ideas for improvement projects come from. For example, the Shadowing report may reveal that different care providers give patients and families conflicting information.
