ABSTRACT
Key Performance Indicators are measurable values that show how effectively an organization is achieving key objectives. Key Risk Indicators are also metrics and constitute a subset of KPIs. KPIs and KRIs require data to be collected, evaluated, assessed, and shared. So poor data quality is a problem that needs to be examined and addressed. The presentation of the data is also very important. Long text with embedded figures is not the most effective way of handling KPIs and KRIs. The construction of KPIs should always begin with a clear understanding of the desired business goals, outcomes, and results. KPIs measure production and outputs. KRIs measure the underlying risks and the deviations of key attributes that impact the achievement of business objectives. KPIs and KRIs require data, so the organization needs sufficient, usable, reliable, and timely data that is distributed to individuals who are responsible for the achievement of objectives and can correct deviations timely.
